FAQ | FrenchyCorner – Shipping, Duties, Payments & Returns

Frequently Asked Questions

📌 About FrenchyCorner

What is FrenchyCorner?

FrenchyCorner is a gateway to exceptional French craftsmanship.

Each item you find with us tells a unique story, born from the know-how of enthusiasts who put their heart and expertise into each creation.

Our artisans, truly committed to their craft, perpetuate age-old traditions while bringing a contemporary touch to their works.

At FrenchyCorner, we believe that each product has a soul, and we strive to share this richness with you.

Discover French craftsmanship in all its forms and let yourself be seduced by creations combining elegance, history and passion.

Are all your products Made in France?

The entire FrenchyCorner concept is based on highlighting French companies.

100% of the companies present and the products offered therefore meet the Made in France label.

🚚 Shipping & Orders

Which countries do you deliver to?

We deliver to Singapore, Malaysia and the United States, by DHL from France in 3–4 working days.

Will I pay any duties or taxes on delivery?

No. Duties and taxes are included for every country we deliver to, so there is nothing more to pay on delivery.

How long does delivery take?

As soon as the maker has your item ready, we take care of it and DHL delivers it to your door in 3–4 working days.

Can I track my order?

When your order is validated, an order confirmation email will be sent to you.

Once the order is ready to be shipped from its place of manufacture, a second email will be sent to you with a tracking number, allowing you to know the progress of your delivery according to the different stages of its shipment to its final destination.

What are the shipping fees?

We cover most of the real shipping cost to keep delivery affordable. Fees range from SGD 5 to SGD 15 (about RM 17–50 or US$4–12), depending on the item. Delivery is free on orders over SGD 150 (about RM 490 or US$120).

💳 Payments & Returns

What payment methods do you accept?

Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay and Shop Pay.

In Singapore and Malaysia, you can also pay with local options such as PayNow, GrabPay, DuitNow, FPX or Touch 'n Go.

Do you offer returns or exchanges?

Yes. If you change your mind, you can return any item within 14 days of delivery for a full refund of the product price. Items must be unused, unworn and returned in their original packaging. Return shipping costs are the customer’s responsibility, at local shipping rates, and original delivery fees are non-refundable.

If your item arrives damaged or defective, please contact us within 14 days of delivery at contact@frenchycorner.com with photos and a short description. The item must be returned to us, and we will then arrange a replacement or a full refund.

Personalised products cannot be returned. For hygiene reasons, underwear and beauty products can only be returned if unopened and sealed. Full details are available on our Shipping & Returns page.